Keeping your payment and invoice information accurate helps FlexsiRent process your rental earnings smoothly and prevents delays or errors in payouts.
If your tenant misses a rent payment, it’s important to take prompt and professional steps to resolve the situation. First, check your payment dashboard on FlexsiRent to confirm whether the payment was indeed missed or delayed. Sometimes, there may be a processing delay.
If the payment is confirmed as missing, try reaching out to the tenant through the FlexsiRent messaging system. A polite reminder may help—perhaps the tenant simply forgot or encountered a short-term issue. For example, if your tenant, Alex, missed the rent due on the 1st, you could message him on the 3rd to ask if everything is okay and remind him of the payment.
If the issue persists, consider contacting FlexsiRent’s support team for assistance. They can guide you on the next steps and help mediate if necessary. Always keep records of your communication for reference, and maintain a professional tone throughout the process.